Carolina Hot Tub Repairs is the name of the company that is presently annoying me. I have a hot tub at my home and about two years ago had to have the pump replaced because of a leak. Of course…lucky me…a one year warranty. So, searching for a new company to help me fix the leak in the “new pump” I did a search online and found www.carolinahottubrepair.com. I am generally very good in choosing companies and look for reviews etc. 6 weeks ago when I chose the company during the first week of November all reviews I found were positive. I left a message, got a very prompt reply and the technician said they would visit and check out the pump while I was traveling to Atlanta and Florida. While I was down in Florida I received a text message showing a photo of the leaking pump….i.e. the technician DID visit my home, did take the side of the hot tub off (and didn’t put it back on) and gave me a quote for the work to be done. I approved the work and price asking them to order the pump and schedule the work.I was told on a couple of occasions that “I will be there tomorrow” or “I will call to schedule a time”. I have received text messages saying the wrong pump was shipped initially and it had to be returned, have received texts from someone monitoring the phone and on and on and on. But 6 weeks later my pump is still not replaced and at this stage I cannot get any response.
I have all text exchanges we have ever made between each other and have made phone calls daily for the past two weeks without a response. I am presently sending one text message minimum per day and calling once a day. NO RESPONSE.
At this site I found this review from December:
“No service, no callback.
They came by on November 15, ordered a new drain valve, charged me $115, and left, promising to be back in 3-5 days to install new part. They did not come, did not call and did not answer numerous phone calls or emails for almost a month. Finally emailed back this Monday, said part was in and they would be here on Wednesday afternoon (yesterday) to install. Did not show, did not call and have not answered additional calls and emails. From internet search, I learn they go by numerous names – Carolina Hot Tub Repair; Above the Rest Hot Tub Repair; A Better Hot Tub Repair; and Fast Hot Tub Repair. Come on guys – I am still waiting……….
By CharlesDavis2 December 12, 2013 at 10:47 AM”
What I found interesting is that they have so many company names….this related maybe to the number of cities they cover? See the site home page and using ONE phone number to search look what shows up
Above the Rest Hot Tub Repair. Asheville, NC 28801 map. This profile is verified. Phone: (828)367-9005. Website: www.carolinahottubrepair.com. Email:.
Call Us Today! Raleigh/Durham. Chapel Hill/Cary Holly Springs. Garner. (919) 561-5554. Asheville. Hendersonville. Brevard. (828) 367-9005. Charlotte/Lake …
Raleigh/Durham Chapel Hill/Cary Holly Springs Garner (919) 561-5554 AshevilleHendersonvilleBrevard/WNC (828) 367-9005 Charlotte/Lake …
I asked the Better Business Bureau to help and they commented that because there was no physical address they couldn’t help. BUT I managed to navigate through a number of complaint sites and company names and finally find an address so I handed that to the BBB today to see if they could help.
As it is I have a suggestion and a request.
SUGGESTION: Stay away from this company…unless they call me and clear this up soon then I have to believe that are simply predatory. If my accusations and perceptions are wrong they can clean this up easily with an email
REQUEST: If anyone knows someone at these companies, or can confirm a physical address please leave a comment on this post. Thanks.